1절 보험 회사의 개선 ······································································ 12
1. 광고 전략의 변화 / 12
2. 보험 회사의 정책 변화 / 13
⑴ 보험설계사에 대한 지적 향상 / 13
⑵ 보험금 지급과정의 단순화 / 15
⑶ 단계적인 서비스 강화 / 16
2절 좋은 보험선택을 위한 개인의 노력 ················································· 16