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| 고객관계관리(Customer Relationship Management, CRM)
1. 서론
가. CRM의 정의
CRM은 고객관계를 증진하고 고객가치를 극대화하기 위해, 입체적 고객정보 및 기업정보를 기반으로 고객에게 영향을 미치는 분야의 제반 프로세스를 효과적으로 자동화하고 관련채널을 통합하여, 고객요구를 충족하며, 업무 효율성을 증대시켜 기업경영성과를 향상시키는 시스템이다.
다시 말해서, 고객과 관련한 기업.. |
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커피산업,커피마케팅,마케팅,브랜드,브랜드마케팅,기업,서비스마케팅,글로벌,경영,시장,사례, ( 38Pages ) |
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| HOLLYS
COFFEE
Be…
Market Situation Analysis
2008
2009
(단위: 억 원)
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Sales Revenues
Net Marketing
Contribution
매출액도 늘고
NMC도 늘어남
2009년 매출액은 2008년에 비해 약 30% 증가율을 보임.
마케팅 비용은 13억에서
18억으로 증가
Customer Value
Past Performance
Market Situation
Share Performance Metrics
Customer Value
Market Growt.. |
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| BREAKING THE TRADE-OFF
Between Efficiency and Service
- INDEX -
1. Issue of Variability
2. Five Types of Variability
3. A Classic Trade-Off
4. Solutions in Practice
5. Managing the Operational Behavior of Customers
6. Throwing a Customer in the Works
Issue of Variability
Today service businesses…
struggle with a reality that is foreign to manufacturers: Customers “inte.. |
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KB_ ( 72Pages ) |
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| ABOUT KB
1
7P
2
PRODUCT
1. FUND
2. DEPOSIT
3. LOAN
4. BANCASSURANCE
5. MOBILE BANKING SERVICE
Convenience anytime, anywhere
Security PIN, password, secret card
Low fee
PLACE
- KB STAR CLUB
Preferential service charges
Interest Rate Preferred Service
Unsecured Loan Services
Using Financial Counseling Center
Asset Management Consulting
Preferred Customer program
PRICE
1... |
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| 부속품수불대장
Pepair Part Record
부속번호(Part No)
중기명
(Description)
형식
(Make & Model)
보관번호
(Location)
가격(Price) ＄
￦
비고(Remark)
일자
Date
현장명
Ref &
Customer
수령
Rece-
ive
불출
Iss-
ues
현재고
ON
Hand
일자
Date
현장명
Ref &
Customer
수령
Rece-
ive
불출
Iss-
ues
현재고
ON
Hand |
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| DELL, The UNIQUENESS
√Outsourcing + JIT
√ Customized order
√ Eliminate channel of Distribution
∴Cost Saving
Dell is Computer manufacturing company which is renowned for its direct business model and sales on Internet
1 / 21
Introduction
1
Designs, develops, manufactures, markets, sells, and supports a wide range of computer systems and services
√ Global IT services
√ client .. |
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| SPAO
SPAO is
SPAO SWOT
STP
Marketing Strategy
Index
SPAO is
SPAO was launched for the first time in Korea in 2009
01
SPAO is
Brand Launching
▼ Myeong-dong SPAO
01
SPAO is
Brand Store
10 stores in Seoul
12 stores in Gyeonggi-do
4 stores in Daegu
4 stores in Busan
Global SPA No.1Brand
01
SPAO is
Brand Vision
01
SPAO is
High quality, Amazing price, Korean Basic
Brand Persona.. |
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| Report
Subject:
New Product
Marketing Plan
Contents
1. Executive Summary
2. The Product(Good or Service) or Business Idea
3. Market Analysis
4. Competitor Assessment
5. Marketing Strategy
6. Implementation
1. Executive Summary
O
ur company is a multi service fitness club which have a hospital equipped medical facilities, a gym and a spa. Existing fitness clubs provi.. |
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| 수도권 진출위한
마케팅 전략
1. 좋은데이 3C 분석
Company
Customer
Competitor
2. 좋은데이 SWOT 분석
Strength
Weakness
Opportunity
Threat
3. KSF 도출
4. 좋은데이 STP 분석
Segmentation
Targeting
- 좋은데이 시음회
Positioning
5. 좋은데이 마케팅 전략
마케팅 목표 설정
마케팅 실행 방안
마무리
목차
3C 분석
1. 3C 분석
Company
Customer
Competitor
2. SWOT 분석
Strength
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| 커스터마이제이션(Customization)
1.커스터마이제이션(Customization)의 정의
‘고객화’, ‘고객 맞춤화’를 의미한다. 고객의 취향을 파악하고 요구사항에 맞춘 상품 또는 적합한 컨텍스트와 컨텐트 등을 고객의 취향에 맞추거나, 고객 스스로 자신의 선호정보를 입력하여 맞추는 것을 말한다.
2.커스터마이제이션(Customization)의 내용
커스터마이제이션(Customization)은 원래 커스터마이즈(Customize) .. |
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PROSPECS,프로스펙스기업분석,마케팅,브랜드,브랜드마케팅,기업,서비스마케팅,글로벌,경영,시장,사례,swot,stp,4p ( 27Pages ) |
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| Marketing Strategy
- Marketing Management
PROSPECS
Professional specification
Contents
Sales Account
2,513억
3,582억
2008
2010
STP
Segmentation
STP
Targeting
Teenagers ~ Thirties
Focusing their Fashion and Trends
STP
Design
Quality
PROSPECS
Current Position
Positioning
Customer
Trend-sensitive Financial Support
Teenagers
Unique Personality Reasonable Purchase
Twenties and.. |
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| Guys, come to Starbucks
contents
Background
External Analysis
Internal Analysis
Customer Analysis
Conclusion
contents
Background
External Analysis
Internal Analysis
Customer Analysis
Conclusion
Background of our Project
Starbucks is only for female
Plan Marketing strategy
For male
contents
Background
External Analysis
Internal Analysis
Customer Analysis
Conclusion
Customer.. |
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| Case Study
Alaska Airline
Case Study - Alaska Airlines Soars with Customer Relationship Management
/C/O/N/T/E/N/T/S
[1] Alaska Airline의 간략한 개요
01 About Alaska Airline
Case Study - Alaska Airlines Soars with Customer Relationship Management
항공사의 유형 낮은 비용의 미국 항공회사
설립일 1932, in Anchorage, Alaska
본사 시애틀
CEO William S. Ayer
2008년 여객 탑승률 77.. |
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| NETSUITE
: Secret to CRM Success
Contents
NetSuite’s
Overview
1998 NetSuite founded by Larry Ellison and Evan Goldberg
2000 Creates world’s first integrated SaaS suite application
2003 Expands internationally
2006 5,000+ customers
2007 IPO on NYSEticker symbol “N”
2008 Introduces NetSuite OneWorld
2009 Delivers SuiteCloud Platform
NetSuite’s Overview
NetSuite’s Overvie.. |
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| HERsclu
- 여성고객을 위한 Customization Service
목차
왜 20~30대 여성인가
현대차의 여성마케팅
경쟁사의 여성마케팅
HERsclusive(포지셔닝 전략)
She designs
She deserves
Price, She makes
She enjoys
2008
2013
여성의 구매력 증가
세계에서 가장 빠른 구매력 향상을 보이는 시장
전 세계 여성의 구매력은 2009년 5조 달러이며, 2014년에는 18조 달러에 달할 것으로 예측.(출처: 세계은행)
한국시.. |
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